Finally! A Solution to 911 Dispatcher & Operator Staffing Shortages and Other Communications Challenges

TEN-4 Consulting provides services to first responders on both sides of the radio: 911 agencies, police/fire/EMS, and land-mobile radio teams. Recognizing the crucial role of 911 dispatchers and operators, we understand the challenges posed by staffing shortages in comms centers. To address these challenges, leaders need new ideas and an objective perspective, often requiring third-party assistance.

TEN-4 Consulting uses a people-focused, multi-step approach to assess and improve your 911 agency. We evaluate policies and processes using facts, data, and evidence to identify issues, develop solutions, and implement strategies to achieve long-term success. Our process aims to enhance career opportunities for dispatchers & operators, strengthen management teams, boost performance metrics, and increase employee engagement and trust, ultimately improving recruitment & retention, and staffing levels.