Our Services
911 Recruitment & Retention Enhance your team with expert strategies for attracting and keeping top talent.
Land-Mobile Radio & 911 Operations Optimize radio-911-police communications.
Leadership & Management Coaching Strengthen leadership with targeted coaching.
Performance Metrics Improvement Boost dispatcher and agency performance.
Overtime Management & Work-Life Balance Improve scheduling for better work-life balance.
Consulting & 911 Investigations Expert support for legal and professional needs.
Leading to Success by...
Strategic Solutions for Long-Term Growth Developing tailored strategies that drive sustainable success.
Team Cohesion & Collaboration Building strong, unified teams that work together seamlessly.
Workforce Engagement Inspiring and motivating your workforce to achieve their full potential.
Goal Achievement with Client-Focused Solutions Addressing your unique concerns while meeting your objectives.
Delivering Measurable Results Ensuring every initiative is backed by tangible outcomes.
Data-Driven, Unbiased Decision Making Reaching conclusions grounded in facts, data, and evidence.
Recruitment & Retention
911 Recruitment and retention is about leadership and organization. An agency’s inability to recruit and retain employees is the symptom of a larger problem. There can be no recruitment strategy for your 911 agency until issues surrounding retention are resolved. This requires an unbiased overview of all facets of your agency to determine exactly why your agency is experiencing a decrease in staffing levels, and then identifying changes that are needed to reverse this trend. New recruitment strategies will be implemented to find a larger pool of qualified candidates, rebrand your agency, improve hiring processes, and build trust with new and current employees to achieve long-term success.
911 & Land-Mobile Radio Operations
Internal policies and procedures regarding computer aided dispatch (CAD) require coordination with law enforcement and other agencies to ensure communications continuity. Inefficiencies can result in longer response times and other consequences. We will streamline police-911-radio operations to improve response times and efficiencies across your public safety agency.
Radio communications are critical for any public safety agency. As technology and agency needs evolve, TEN-4 Consulting can help develop your agency's communications plans, including: programing & assignments, daily operations, interoperability, and plans for incidents and events.
Leadership & Management Coaching
Members of the 911 leadership and management team play the most influential role at your 911 agency. Their actions and decisions will have the largest impact on the agency’s success, effectiveness, and its ability to grow. One of their many roles is to lead a cohesive team that is supported, engaged, and committed to providing an above standards customer service experience to other first responders and the public. To move the agency forward, leaders must provide resources, structure, and specific directions to dispatchers and operators. TEN-4 Consulting will coach your managers to develop their supervisory skills and increase their ability to influence frontline workers in a positive way.
Performance Metrics
Data and performance metrics are key factors in diagnosing the overall health of your 911 agency and its employees. The leadership team must be proactive, not reactive, to ensure that there are no lapses in service, or dispatcher & operator performance. TEN-4 will develop a detailed employee performance program for your agency, which will be an effective tool to measure success. Benchmarks must be realistic and sustainable, and expectations must be clearly defined. A remediation process must be implemented as well to build dispatcher/operator confidence and to improve outcomes.
Overtime Management & Scheduling
Excessive overtime and outdated work schedules can be contributing factors to high employee turnover rates and low morale at your public safety agency. But what's really driving your employees out is a lack of organization and structure when it comes to overtime, scheduling, and personal time off. Besides the mental toll, also consider costs and budgetary constraints. TEN-4 Consulting will perform a comprehensive overtime analysis, develop a strategic overtime plan with innovative work schedules, and create policies aimed at boosting morale, reducing overtime costs, and maintaining command integrity. This will also make your agency more appealing to prospective job applicants.
Consultations & 911 Investigations
Offering expertise as a consultant to lawyers, auditors, and national/international consulting firms. Additionally, conducting independent investigations of 911 phone calls and radio transmissions for criminal/civil case enhancement, in accordance with industry standards and department/agency guidelines.
